Request an RMA number by emailing us at returns@superxpower.com
What is an RMA?
an RMA stands for Return Merchandise Authorization. We assign specific numbers to products that are authorized for return back to us.
What do I do with the RMA number that is assigned to my return?
Write it clearly on the outside of the container that you are shipping the product back in.
Note: if the RMA is not on the outside of the package, no refund will be given and the package and contents will become the property of superxpower.com WRITE IT CLEAR ON THE OUTSIDE
Do you want anything else sent back with the product?
Yes, please include a copy of your original invoice, we need that.
Do you charge a restock fee?
Yes, all authorized RMA returns are subject to a 25% RESTOCK FEE.
Who Pays shipping back to superxpower.com?
You the buyer are responsible for all shipping costs back to our returns dept.
Will I get a refund on the original shipping charge I paid?
No, sorry, the cost of shipping and handling are not refunded back.
What is the minimum value of a single part that can be returned?
Yes, if a part costed you less then $5.00 each on your invoice, it is not returnable. Parts that costed you $4.99 and under EACH are not returnable.
For example one part on your order costed $5.00 , that can be returned following our return policy. The other 3 items which are the same part number
costed $4.99 each, these are not returnable. We do not add up the total of the parts if they are the same part number, we use the price you paid each.
Where should I send my return?
Please send it to:
Returns Department
170 Central Ave S.
Milaca, MN. 56353
How long do I have to return items back to superxpower.com?
You have 30 calendar days to have the product delivered to our returns department from the date that your package left our facility to you.
NOTE: Please put some type of tracking and insurance on your return package.
What happens if I send the package late and it does not get to the returns department in time?
Remember you have 30 calendar days from the day that it left our facility to you for you to have it delivered back to us. If it arrives after the 30 calendar days, you will not be given a refund, and the package and contents will become property of superxpower.com
What card will you credit my refund to?
We can only refund back to the original card used to purchase the product.
How long does it take to receive a credit back to my card used to purchase?
Once your return is delivered to our returns department, your package contents will be inspected and a refund will be given. Please allow up to 30 business days for a credit to appear on your account.
Superxpower.com paid the original shipment to me because I had a free shipping option. Now what?
If your order was shipped prepaid by us to you, our original shipping and handling charges for that package will be deducted from your refund.
What types of products are not returnable?
Including but not limited to any item that costed you less than $5.00 each, electrical items, engines, short blocks, crank shafts, products with an engine mounted on them, gaskets, chemicals, batteries, oil, inner tubes. used items, marred, dirty, or marked on items, items in factory packaging that is opened, marred, marked on, or tampered with, as well as previously installed items, washed, or worn items, items missing factory tags.
The returns department inspects all products before a refund is issued so if your item is affected by any of these return exclusions, do not return it, you will not be given any credit and the package and contents of it will become property of superxpower.com.
Do you have more questions?
Please email them to us at returns@superxpower.com
